Oakland Insurance Services Ltd
16 Upper Main Street
Larne
Co Antrim BT40 1SX

TERMS OF BUSINESS

Status - The Financial Services Authority (FSA) is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you. Our statutory status can be checked on the FSA's Register by visiting the FSA's website http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

We act as an Independent Broker and Adviser on your behalf. Our service includes:- advising you on your Insurance needs; arranging your Insurance cover with Insurers; helping you with any subsequent alteration to the Insurance which we have placed on your behalf; dealing with claims on your behalf.

Whose products do we offer? - We offer products from a range of Insurers, Underwriting Agencies and Specialist Brokers for all classes of General Insurance.

Charges - The remuneration we receive for our services is a percentage of the Insurance Premium (known as brokerage or commission). Refunds for the reduction or cancellation or cover will be allowed net of brokerage. We reserve the right to charge a fee in addition to the Insurance Premium for the arrangement, amendment, renewal or cancellation of any Policy. These fees are:

Complaints - We always endeavour to provide the highest standard of service. However, should you have cause for complaint, you should, in the first instance, contact us by telephone or in writing. Please contact us:

Your complaint will be acknowledged within 5 business days, advising you of who is dealing with the complaint and indicating when you may expect an answer. We will provide a formal written response within 20 business days from receipt of the original complaint. If the complaint cannot be resolved within this time scale we will write with an explanation as to the progress and the likely time scale involved. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Financial Services Compensation Scheme (FSCS) - We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Disclosure of Information - All information, statements or answers to queries made by you to us and to your Insurers are your responsibility and must be correct. In particular, your attention is drawn to the importance of the declaration and signature on Insurers' proposal forms. Failure to disclose facts material to the Insurance or any inaccuracies in your answers may invalidate your Insurance cover. Facts material to the Insurance are matters or information which may influence your Insurer as to the acceptability or otherwise of your proposal or renewal. Facts that are material must be disclosed at the earliest opportunity and certainly at each Renewal. Please consult us if you have any queries regarding the disclosure of information. You are advised to keep copies of documentation sent to or received from us for your own protection.

Policy Documents - When a policy is issued you must read it carefully. The policy is the basis of the Insurance protection in place. If you are in doubt over any Policy terms or conditions, please seek our advice as quickly as possible.

Claims - We will assist you in the conduct and negotiation of claims. All incidents likely to give rise to a claim must be notified to us immediately. We will advise you of the appropriate action to be taken. In relation to Liability and Motor Insurances especially, you should not admit Liability and third party correspondence should be sent to us immediately, without acknowledgement. Claims can be notified on 028 2827 9621.

Documents - We reserve the right to retain Certificates, Proof of No Claims Bonus, or other Policy Documents at this office until all payments due under the Policy have been made. By accepting this agreement, you agree that delivery of any Certificates of Insurance to us shall constitute delivery to yourself in accordance with legal requirements. Should we withhold any documents we will ensure you receive full details of your Insurance cover.

Confidentiality - Information which you have given us will not be used or disclosed except in the normal course of negotiating, maintaining or renewing insurance on your behalf, unless we are obliged to make such a disclosure for regulatory or legal reasons. Under the Data Protection Act 1998 you have the right to see personal information about you, which we hold in our records.